Privacy Policy

Define Edge ("we," "us," "our") is a managed IT provider based in New Jersey. This policy explains what information we collect when you visit our website or contact us, how we use it, and what rights you have. We've kept it in plain English, no wall of legal text.

Information We Collect

We only collect information you actively provide to us. Specifically:

• Contact form submissions, When you fill out the contact form or request a Free IT Assessment, we collect your name, company name, email address, phone number, and the message you write. We also collect the urgency level you select.
• Direct inquiries, If you email, call, or message us on WhatsApp, we receive whatever information you share in that conversation.
• SMS opt-in, If you provide your mobile number and consent to text messages, we collect your phone number and record your consent.
• Client portal activity, If you use our client-facing portals (portal.defineedge.com, defineedge.rmmservice.com, pay.defineedge.com), those platforms may collect additional information. See the third-party tools section below.

We do not collect payment information directly. Invoice payments are handled through our payment portal, which has its own security and data handling.

How We Use Your Information

We use what you share with us to:

• Respond to your inquiry or service request
• Schedule and conduct a Free IT Assessment
• Provide ongoing managed IT services if you become a client
• Send you service updates, scheduling confirmations, and support communications
• Send SMS messages if you've opted in (see the SMS section below)
• Improve how we communicate and what we offer

We do not use your information for advertising, and we do not sell it to anyone.

Sharing Your Information

We don't sell, rent, or trade your personal information. We share it only in these limited situations:

• Service providers, We use Formspree to process contact form submissions. Your form data passes through their platform on the way to us. Formspree has its own privacy policy.
• Legal requirements, If we're required by law to disclose information (such as in response to a valid subpoena or court order), we will comply.
• Business transfers, If Define Edge is acquired or merges with another company, your information may transfer as part of that transaction. We'd notify you if that happened.

Third-Party Tools and Platforms

Our website and operations rely on a few external platforms. Each has its own privacy policy and data practices:

• Formspree, Processes our web contact forms. Your submission is routed through Formspree before reaching us. Formspree Privacy Policy
• ScreenConnect (ConnectWise), We use ScreenConnect for remote support sessions. When you launch a session through defineedge.screenconnect.com, ConnectWise's platform handles that connection. ConnectWise Privacy Policy
• Client Portal (portal.defineedge.com), Used by active clients to submit tickets and communicate with our team. Data stored in the portal is governed by the platform provider's terms.
• RMM Service (defineedge.rmmservice.com), Remote monitoring and management platform used for client systems. If you're a managed client, your device data is handled within this platform under our service agreement.
• Pay Portal (pay.defineedge.com), Invoice payments are processed through this platform. Payment card data is handled by the payment processor, not Define Edge.

Cookies and Browser Data

Our website uses standard browser cookies, small text files stored on your device. We use them for basic site functionality (such as keeping navigation working correctly), not for tracking you across the web or building an advertising profile.

We use Cloudflare Web Analytics to understand overall site traffic. It's cookieless and doesn't use any persistent identifier to track individual visitors across sites, it reports aggregate metrics like page views and load performance, not who you are or what else you've browsed. Learn more about Cloudflare Web Analytics.

You can disable cookies in your browser settings, though this may affect how some parts of the site function.

SMS Communications

If you provide your mobile phone number and consent to text messages, here's what that means:

• What you'll receive, Service updates, appointment reminders, follow-ups related to your inquiry or IT support. We don't send marketing blasts.
• Consent is not required, Agreeing to receive SMS messages is never a condition of receiving our services.
• Message frequency, Varies depending on your service situation. Typically low volume.
• Standard rates apply, We don't charge for messages, but your carrier's standard message and data rates may apply.
• To opt out, Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. You can also email info@defineedge.com or call 732-908-2800. You'll receive a confirmation that you've been removed.
• To get help, Reply HELP to any message, or contact us directly at the email or phone above.
• Carrier disclaimer, Carriers are not liable for delayed or undelivered messages. Service availability varies by carrier.
• Your number stays ours, We do not sell or share SMS opt-in data with third parties for their own marketing purposes.
• Number accuracy, You represent that the phone number you provide is accurate and belongs to you. If your number changes, let us know at info@defineedge.com.
• Age requirement, SMS service is intended for individuals 18 years of age or older.

Data Retention

We keep your information for as long as it's needed to provide services or maintain our business records. For inquiries that don't become active engagements, we typically retain contact information for a reasonable period in case you follow up. For active clients, we keep records in accordance with our Master Service Agreement and applicable legal requirements. You can request deletion of your information at any time by contacting us.

Security

We take reasonable technical and organizational measures to protect your information. This includes using secure, encrypted connections for form submissions and email, and limiting access to your data to people who need it to do their job.

No method of transmitting or storing data is 100% secure. If you have concerns about a specific piece of sensitive information, contact us directly and we'll discuss the safest way to handle it.

Children's Privacy

Our website and services are intended for businesses and adults. We don't knowingly collect personal information from anyone under 13. If we become aware that we've received information from a child under 13, we'll delete it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the effective date at the top. If the changes are significant, we'll make a reasonable effort to notify active clients directly. Continued use of our site or services after an update means you've accepted the revised policy.

Contact Us

Questions about this policy or how we handle your data? Reach out directly:

Define Edge
info@defineedge.com
732-908-2800